01
Booked
The routing is confirmed and space is held with the carrier. Collection is scheduled.
Track shipment
Where is my cargo?
Enter the booking reference, air waybill or bill of lading number printed on your paperwork and we will come straight back with its current status.
Reference numbers are 9 to 12 characters. Lost yours? Call our customer service team and we will find it.
What each status means
02
In transit
Cargo has left origin and is moving on the leg shown against the reference.
03
Customs hold
An entry is with the authorities. Our clearance team is on it and will call you if anything is needed.
04
Delivered
Signed for at destination. The proof of delivery is filed against your account.
Tracking questions
How often does the status update?
Milestones update as the carrier reports them, which is usually within an hour of the event.
My reference is not recognised.
New bookings can take up to two hours to appear. If it is older than that, call us and we will look it up by hand.
Can you notify me automatically?
Yes. We can send milestone emails to as many addresses as you need on each booking.
Let’s talk,we respond quickly
Address
Office 7 Ground Flr, Profit Building, New Salata, Doha, Qatar
Contact
[email protected] +974 31466694 +974 3141 6608